At Cosmic horror, we take pride in crafting unique, handcrafted gemstone dice sets (such as sapphire cat’s eye, sea blue cat’s eye, and blue sandstone polyhedral dice) and related tabletop RPG accessories. Your satisfaction with our gemstone collectibles and gaming tools is our top priority, and we are committed to providing a smooth, transparent return and refund experience that aligns with the quality of our artisanal products.
🛡️ Return Eligibility
We accept returns for our gemstone dice sets and accessories under the following conditions:
- Items must be unused and in their original condition (e.g., gemstone dice free of scratches, chips, or wear; original packaging—including metal dice boxes, velvet storage pouches, or product cards—intact and undamaged).
- Returns must be initiated within 14 days of delivery.
- If the product is damaged, has an engraving error, or is shipped incorrectly, we will cover the shipping costs. The return label will be sent by us via the email address info@cosmichorrorshop.com, so please check it.
- If there is no problem with the product and the user purchases it by mistake or no longer wants it, the return shipping fee shall be borne by the user. We will inform you of the specific Return label email info@cosmichorrorshop.com
- Please note: Due to the natural properties of gemstones (e.g., slight variations in cat’s eye luster, sandstone veining) and the handcrafted nature of our dice (e.g., minor differences in engraved pattern alignment), these unique characteristics are not considered defects—they are part of what makes each Cosmic horror piece one-of-a-kind.
🚫 Non-Returnable Items
The following Cosmic horror products are non-returnable and non-exchangeable:
- Customized/personalized products (e.g., engraved gemstone dice with custom names, logos, or unique pattern requests).
- Clearance or discounted items explicitly marked “Final Sale” (e.g., limited-edition gemstone dice sets with reduced pricing).
💸 Refunds
We will notify you via email once we have received and inspected your returned gemstone dice or accessory. If your return is approved:
- Refunds will be processed within 10 business days and credited back to your original payment method.
- Shipping costs are non-refundable, unless the return is due to a defect in the gemstone product (e.g., cracked dice, misengraved numbers) or an error on our part (e.g., shipping the wrong dice set).
📦 Damaged or Wrong Items
If you receive a Cosmic horror product that is defective, damaged, or incorrect (e.g., chipped gemstone dice, missing metal storage box, or receiving a sea blue cat’s eye set when you ordered sapphire cat’s eye):
- Contact us at info@cosmichorrorshop.com within 14 days of delivery.
- Include your order number, clear photos of the issue (e.g., damage to the dice, incorrect product), and a brief description of the problem.
- We will promptly offer a solution based on your preference and stock availability: free replacement of the defective/wrong item, full refund, or store credit for future purchases.
🚚 Return Shipping Costs
Unless the return is caused by an error on Cosmic horror’s part (e.g., defective product, shipping mistake), return shipping costs are the customer’s responsibility. We strongly recommend using a trackable shipping service to ensure your returned gemstone dice or accessory reaches us safely.
❓ Have Questions?
If you have questions about returning a gemstone dice set, checking your refund status, or our policies, please contact us anytime:
📧 info@cosmichorrorshop.com
🕯️ Thank you for supporting independent creators and learning more about Mythos.
